Last updated: November 5, 2026

Refund Policy

Microsoft Store purchases follow Microsoft's applicable refund rules.

This page is also available in Chinese for convenience. If the two versions differ, the English version prevails.

Microsoft Store refund rules

Houroute is sold through Microsoft Store. Refund eligibility for digital apps is determined under Microsoft's applicable Store rules and consumer law; a refund is not guaranteed for every purchase.

How to request a refund

Review Microsoft's current instructions and request eligibility through Microsoft Support or your Microsoft account order history. Microsoft handles the payment and refund decision. For help using Houroute, contact support@houroute.com.

Refund status

Microsoft provides the refund status and processing updates for Store purchases through its account and support services. Processing time depends on Microsoft's review and your payment provider.

Your statutory rights

This policy does not limit any rights you have under applicable consumer law. The Microsoft Store refund rules apply to purchases made through the Store.

最后更新：2026 年 11 月 5 日

退款政策

微软商店购买按其适用的退款规则处理。

本中文版本仅为方便阅读而提供。如与英文版本不一致，以英文版本为准。

微软商店退款规则

Houroute 通过 Microsoft Store 销售。数字应用的退款资格由微软依据商店适用规则和消费者保护法判断，并非每笔购买都一定符合退款条件。

如何申请退款

请通过微软支持页面或 Microsoft 账号订单记录查看当前说明和申请资格。付款与退款决定由微软处理。关于 Houroute 使用的问题，请联系 support@houroute.com。

退款状态

微软会通过账号和支持服务提供商店购买的退款状态与进度。处理时间取决于微软审核和你的付款服务商。

你的法定权利

本政策不限制你依据适用的消费者保护法享有的任何权利。通过微软商店购买的商品适用微软商店退款规则。